Question 1

Are you a factory or a trading company?

Accepted Answer

We are a professional manufacturer with our own factory and export department (factory + trading). With over 25+ years of experience specializing in cleaning tools and equipment, we provide reliable quality and competitive pricing directly from the source.

Question 2

What quality certifications do you hold?

Accepted Answer

We have passed the ISO 9001 quality management system certification and BSCI social responsibility certification. These ensure our products meet international standards for quality, safety, and ethical manufacturing.

Question 3

How can I obtain a sample?

Accepted Answer

We are pleased to offer free samples — you only need to cover the shipping cost via international express. Once you place a formal order, the sample freight will be refunded in full. We will arrange the sample promptly upon request.

Question 4

Can you provide OEM/ODM services or custom products?

Accepted Answer

Absolutely. We have a strong R&D team and experienced designers equipped with advanced facilities. We welcome custom designs and can develop products according to your requirements, drawings, or samples.

Question 5

What is your Minimum Order Quantity (MOQ)?

Accepted Answer

Our standard MOQ is 1,000–2,000 pieces per model. However, we are flexible and can accept smaller quantities for some existing models. Please contact us for specific details.

Question 6

What is your lead time / delivery time?

Accepted Answer

Our normal production lead time is 30–40 days after order confirmation and deposit. Products that are in stock can be shipped within 7 days. We will always keep you informed of the exact delivery schedule.

Question 7

What payment terms do you accept?

Accepted Answer

We typically accept T/T (30% deposit and 70% balance before shipment), L/C at sight, and PayPal for small orders. Other payment methods can be discussed based on the order value.

Question 8

What shipping methods do you use?

Accepted Answer

We ship via sea, air, and express courier (DHL, UPS, FedEx, etc.). We work with reputable freight forwarders to ensure safe and cost-effective delivery to your destination.

Question 9

Can you provide test reports or third-party inspections?

Accepted Answer

Yes. We can arrange third-party inspections (SGS, BV, etc.) before shipment and provide relevant test reports as required.

Question 10

Do your products comply with CE, RoHS, or other standards?

Accepted Answer

Most of our products can be made to comply with CE, RoHS, and other international standards. Please let us know your target market so we can ensure full compliance.

Question 11

How do I request a catalog or quotation?

Accepted Answer

You can contact our sales team anytime. We will be happy to send you our latest catalog, price list, and detailed quotations based on your requirements.

Everything you need to
know about Bonny

Questions buyers usually ask

Start your sourcing journey with Bonny today

Everything you need to
know about Bonny

Questions buyers usually ask

Start your sourcing journey with Bonny today

Everything you need toknow about Bonny

Questions buyers usually ask

Start your sourcing journey with Bonny today

Everything you need toknow about Bonny

Questions buyers usually ask

Start your sourcing journey with Bonny today

Everything you need to
know about Bonny

Everything you need to
know about Bonny